Warranty details for Sailor products in International markets are shown on the blue/white Warranty leaflet which is found with all Sailor products:
“This Sailor Writing Instrument is warranted against original factory defects in material and workmanship for a period of one year from the original date of purchase from the original and Sailor Authorised retailer/vendor where the instrument was obtained. Should this instrument be found to have such a defect, it should be returned complete with all pen parts to the original and Sailor authorised retailer/vendor for processing. This original stamped/dated warranty document or the original sales receipt for the instrument must accompany the pen for any warranty or repair claims. This warranty does not cover any defects or damage as a result of misuse, abuse, neglect, accidental damage, tampering, and loss of original parts or reasonable wear and tear of normal use (which will be determined by Sailor). In such cases the standard repair and /or parts replacement charges will apply. This warranty is not applicable to product originally purchased through unauthorised retailer/vendors.”
Kindly also note that we do not have a nib exchange policy for new pens and it is important to ensure that the correct nib choice is made at the original purchase of the product.
Please enjoy your Sailor pen and kindly ensure that you buy only from Sailor authorised retailers for your own peace of mind.
Repairs Policy : as we are the European wholesaler, we recommend to contact firstly your retailer before contacting us. If your retailer can’t help us, feel free to contact us directly. We will then provide you with a quotation about the repairs of your Fountain Pen.
Sailor Pen doesn’t deliver spare part.
© Sailor Pen Europe / All Rights Reserved 2023
