Warranty details for Sailor products in International markets are shown on the blue/white Warranty leaflet which is found with all Sailor products:
Repairs Policy : as we are the European wholesaler, we recommend to contact firstly your retailer before contacting us. If your retailer can’t help us, feel free to contact us directly. We will then provide you with a quotation about the repairs of your Fountain Pen.
Sailor Pen doesn’t deliver spare part.